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“All our products are packed carefully and unbreakably. We make sure to pack as little plastic as possible and only use it where absolutely necessary, e.g. to protect our lenses from scratches. We also pay attention to sustainable packaging materials without the addition of plastic when it comes to shipping packaging.”
“We ship our packages in our own warehouse with our own employees - without fulfillment service providers and subcontractors. Each product is carefully picked by one of our employees and made ready for dispatch. We try to dispatch every order no later than one day after receipt of the order. After it has been handed over to our shipping service provider, you will receive a tracking number from us to track your package.
“We give a voluntary manufacturer's guarantee of 1 month on each of our products. If your product no longer works as usual during this time, you will receive a free replacement from us. We would also be happy to advise you personally if you have problems with one of our products. For a small service fee, you can also purchase a warranty extension to 3 years for most products in our shop. Our voluntary manufacturer's guarantee will then be extended for you by 24 months and you will receive a free exchange for the entire time if something is wrong with the product you bought from us. The warranty extension is exclusively available in our shop and only applies to products that you have bought on our site.
Karl FellnerWe have now ordered twice from Venso. With the second order, there was a misunderstanding. The sales manager Florian Siegel took care of my second order very well. He was there for us more than we needed to be. Therefore, there are already 5 stars for the great service alone.
The contact was very nice and friendly. The plant lamps are flawless and make a good impression on us. If you have any questions, you will get a detailed answer. Always my pleasure.
Conclusion: We can highly recommend Venso!
Andrew HI have 2 Grow Lights and 3 SunLite lamps from Venso/Parus, very good value for money, unique, attractive design and beautiful light, my exotics are doing very well.
Pleasant customer contact, quick delivery, well and packed.
Eric ChristmanOutstanding plant lighting for both private and commercial use (room greening, plant production). Quality and value for money are right here. Very good advice and fast order processing. I have already compared a lot of products and with the LED lights from VENSO the plants grow very vital and healthy.
Dominik Be.Rarely have I received such exceptionally good advice over the internet. The goods are also good.
Chris WGood products. if there are problems, good and accommodating support!
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